Frequently Asked Questions
Everything you need to know about your Collegium experience.
What is the typical shipping timeframe for orders?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 10-14 business days depending on your location.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery. Items must be in original, unworn condition with all tags and packaging intact. Please note that limited edition drops are final sale.
How do I ensure I select the correct size?
Each product page features a detailed size guide. Our footwear generally fits true to size, but we recommend sizing down if you are between sizes for a more snug fit.
Where are Collegium products manufactured?
We pride ourselves on quality craftsmanship. Our footwear is handmade in Italy using premium leathers and materials sourced from world-class tanneries.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we cannot guarantee modifications or cancellations, but please contact our support team as soon as possible.